Should you wish to return the item, this can be administered by contacting us at firstname.lastname@example.org. We will then by return issue you with a returns number that needs to be affixed to the parcel and the necessary instructions to organise an item pickup.
Items need to be returned in perfect, unused condition via a recorded, insured mail or a courier at the buyer's own cost. Once the item has been received and inspected by our Returns team, a refund of the selling price will be administered. The process will take no longer than 2 working days upon receipt of the returned item. We do not charge a restocking fee.
Should your item arrive faulty or damaged, Bedding Direct UK need to be notified within 5 working days of receipt of your goods. Upon notification your goods will be picked up by our courier at a time convenient to you, inspected and replacement items sent or a full refund administered.
We guarantee to keep you informed throughout every step of the process.